Privacy Policy

1. Introduction

Welcome to Exacto Company Limited ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at exactowinwin@exactohk.com.

This Privacy Policy applies to all information collected through our Services (which includes our website https://www.exactohk.com), as well as any related services, sales, marketing, or events.

Please read this privacy policy carefully as it will help you understand what we do with the information that we collect.

2. Information We Collect

2.1 Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our website, or otherwise when you contact us.

The personal information we collect may include the following:

• Contact Information: Name, email address, phone number, company name, job title
• Inquiry Information: Information about your museum or institution, your needs and requirements
• Communication Data: Any communication you send to us, whether through the contact form on our website, email, text, social media messaging, social media posting, or any other channel

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• To send you marketing and promotional communications: We may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
• To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To protect our Services: We may use your information as part of our efforts to keep our website safe and secure.
• To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
• To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

4. Will Your Information Be Shared With Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

5. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

6. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

8. What Are Your Privacy Rights?

Depending on your location, you may have certain rights under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal information
• Request rectification or erasure of your personal information
• Restrict the processing of your personal information
• If applicable, data portability
• Not be discriminated against for exercising any of your rights

If you would like to exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below.

9. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) by email at exactowinwin@exactohk.com or by post to:

Exacto Company Limited
Tai Kok Tsui Rd, Tai Kok Tsui
Hong Kong